Terms & Conditions


Terms & Conditions

 

Store Terms

In these terms and conditions the website “nadialim.com”, “we”, “us” and “our” means EAT SMARTER LTD, company number 2283827 (trading as Nadia Lim Media). The words ‘you’ and ‘your’ mean the person or entity contacting “nadialim.com” for any purpose.

 

EAT SMARTER LTD is located in New Zealand, St Georges Bay Rd, Parnell, Auckland.

 

Product information

The nadialim.com store sells cookbooks and other products. All products listed on nadialim.com are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of error.

 

Security

To keep your credit card details safe nadialim.com uses the best global security practices. The website ordering system employs a third party credit card processing facility that uses Secure Sockets Layer (SSL). We do not store any credit card details and all payments are handled by a secure, PCI compliant third party to ensure your credit card details are fully protected.

 

Payment

All purchases made on nadialim.com are made in New Zealand dollars, and inclusive of NZ Goods and Service Tax.

All orders must be pre-paid, the cost of freight is included with purchase. If the card payment is declined by your issuer for any reason, we cannot hold goods against your order. The total amount of your order is to be paid at the time of ordering. “nadialim.com” does not accept deposits or part payments for the purchase of any goods.

Nadialim.com accepts all Visa and Mastercard credit/debit cards.

 

Delivery

Please ensure you have entered all of your delivery details correctly, we cannot be held liable for errors provided in information to us, including but not limited to incorrect address or email details.

Please note that if you have ordered Let’s Eat, it will arrive on launch day September 7th 2017.

 

New Zealand Orders

All cookbooks are couriered with track and trace numbers in New Zealand. Deliveries are made to urban addresses on a 1-3 business day courier service, however please allow up to 10 business days for delivery to allow for delays in postage outside of our control (please allow a further 5 business days for rural delivery).

 

International Orders

We deliver books all over the world. Please select your country when filling out the ordering form and this will automatically calculate the freight costs. All export orders are airfreight only. Delivery to the USA, Australia and the UK are sent on a 15 business day postage service, however please allow up to 21 business days for any delays with customs and postage outside of our control. Delivery costs do not include any incoming costs charged by some countries including customs duty.

 

Pricing

Our prices quoted in our website are current, however they may vary from time to time as determined by nadialim.com.

 

Claims & Returns Policy

We provide an undertaking to all customers that goods leave our premises and/or the premises of our preferred suppliers in 100% perfect condition.

Should those goods not be received by you in 100% perfect condition, then it will be considered the responsibility of the Carrier and should be pursued directly with them. Any claim of damage to or shortfall in products received must be reported to “nadialim.wpengine.com” in writing or by email within 48 hours after receipt of the goods. All returns must be pre-approved by emailing us.

Once goods are dispatched, there will be strictly no refunds other than for defective merchandise. Merchandise will not be accepted as returned if it is not in its original packaging and intact.

 

Contact

For all assistance with warranty and returns please email us at: accounts@nadia.co.nz Alternatively phone +64  09 275 2000, please have your order reference ready prior to calling.

 

Privacy

Nadialim.com contains applications which collect personal information about you. We will only use this information to the extent authorised by you, and will only disclose it in the manner set out below.

In using the Website, you authorise nadialim.com to collect, retain and use your personal information for the purposes of:

  • undertaking any dealings or transactions with you;
  • sending you any promotional material; and
  • enhancing the Website so that nadialim.com may offer you a better, more personalised and tailored service.

Use of Cookies

Nadialim.com may use ‘cookies’. Cookies are an element of data that the Website can send to your browser, which may then store it on your system. To use the Website you do not necessarily need to enable your browser to accept cookies, although some information/services may not be available if you disable your browser not to accept cookies.

Nadialim.com may from time to time use, Google Display Advertising services. In this context, we may from time to time use Google Analytics cookies for AdWords Remarketing – displaying advertisements on the Google Display Network based on visitors’ interactions with nadialim.com website. No personally identifiable data is collected for this advertising. Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ads Preferences Manager. Visitors can also opt out of visit information being collected by Google Analytics on all websites by using the Google Analytics Opt-Out Browser Add-On.

 

Intellectual property rights

We hold all copyright and other intellectual property rights in the website and all content on the website, unless the content is identified as being the property of another party.  You may reproduce (electronically or in hard copy) and use our content for your personal use only.  In all other circumstances you must get our written consent before reproducing or otherwise using our content.  If you wish to use any third party content identified as such on the website you must obtain the prior consent of the relevant owner.  This includes content of websites you access via links from the website.

Accessing the website and its content

The website (and its content) is provided on an “as is” and “as available” basis.  We reserve the right to withdraw or amend the website at any time and do not guarantee that the website will be available to you at any time.  The content of the website is obtained from various sources and is subject to change without notice.  We will try to make sure that the information on the website is accurate and up-to-date, but do not guarantee that the content is reliable, accurate, or suitable for what you may want to use it for.  Before relying or acting on any information on the website, you should get independent professional advice.

Hypertext links

The website may contain hypertext links to other websites that are not operated by us. These links are provided for your convenience only.  We will not investigate or monitor links to other websites. You link to them at your own risk. We are not responsible for the information contained on any linked website and any such link should not be taken as endorsement of any other site or products offered on that site.

You are welcome to create a hyperlink to the website from another site owned by you. However, this link must not be presented on your site in any way that implies that the website has an association with your site, or endorses your site or products.  Our name or any of our logos may not be used on your site without our written consent.  If you create a hypertext link to the website, you are responsible for all direct and indirect consequences of the link. You indemnify us for all loss we suffer in connection with any link you have created.

Your use of the website

From time to time we may restrict access to some parts of the website to users who have registered with us.  If you register and are provided with any user identification codes or passwords, you must keep such codes and passwords confidential and must not disclose them to any third party.

You agree to use the website in a manner that complies with all applicable laws and regulations and that does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of the website.

In particular, you agree not to:

  • damage or harm the website, or any underlying or connected network or system;
  • introduce any content or code to the website which is technologically harmful;
  • upload or post any content on the website (or use the website to transmit any communication) which is illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or otherwise objectionable.

In addition, when posting or uploading content to the website or make contact with other users of the website:

  • you agree that any such content may be used, copied, distributed or disclosed by us; and
  • you warrant that you own any intellectual property rights in such content.

Our Liability

We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of the website or of any linked website or your use of, or reliance on, content contained on or accessed through the website or any linked website.  We also exclude any condition or warranty that could be implied into these terms (but only to the extent that this is allowed by law).

Links and advertisements

The Website may contain links to websites operated by third parties or include advertising or promotional material provided by our advertisers. We are not responsible for, and do not endorse, the content or accuracy of any other sites linked to the Website or advertising or promotional material published on the Website. You should contact the relevant third party directly if have any questions.

In some instances, advertisements will contain offers which you accept by clicking through to an advertiser’s website. The advertiser is solely responsible for the offer.

Where the Website includes products available for purchase, the prices and product description are the responsibility of the retailer.